Shaw Imaging Supply carries the best quality products that are available, but occasionally, there maybe a problem with a defective unit. We hope you will be pleased with the products you purchase from us. These are the guidelines for returning products.

All of our products are 100% guaranteed to work as good as OEM or better and to to be free of defects. Any warranty is void if the product has been abused or damaged by the printing equipment in which they have been used.  We do not refund on products that are 50% or more used.  If you ordered the wrong product, we only offer exchange for the correct product.

You must call us or e-mail us for a return authorization number.  This is to insure that you get proper credit for the products you are returning. Your RMA # must be on the outside of the return container.  Be sure to add a note with your name, address, phone number, RMA # and a brief description of the problem. We will provide the return address when the RMA is issued. Call (916) 723-9761 during the hours of 9 am – 5 pm Pacific Standard Time, Monday thru Friday. or send an e-mail to Customer Service

• Remanufactured products are exchange only . We do not refund on these products.

• We do not refund shipping costs.

• If the products are damaged in shipping you must contact the shipper and file a claim.
  It is the customers responsibility and expense to return the products. No credit, refund or exchange will be issued until the product(s) are returned and examined. If the product is defective we will exchange it at no additional cost.

• We do not charge a restocking fee on any products.

• Allow ten (10) business days from the date we receive your product (s)  for refunds. We will ship exchange products within 72 hours of receiving your RMA return.